Policies

Scheduling lessons

All lesson appointments are scheduled via email. You can view your upcoming appointments in the Student Portal calendar.

Your lesson times for the month are reserved with payment. All lessons fees for the month are due, in full, on the 1st of the month.

Invoices are emailed during the last week of the month to reserve lesson times for the following month. Payments can be made by clicking the “Pay now” button on the invoice, which will bring you to the credit card processor in the Student Portal.

Accounts that are 15 days past due incur an automatic $45 late payment fee. Accounts that are 30 days past due are subject to suspension of lessons.

Lesson cancellations

Cancellations must be made via email or the Student Portal at least 6 hours before the lesson. Lessons not properly cancelled or cancelled with less than 6 hours notice will be marked as missed and billed.

For weekly students only: To retain your reserved lesson time, only one cancellation is permitted within a two-month period. Additional absences will be marked as missed and billed.

In the event I need to cancel a lesson, students will be contacted by email. You will either be offered a makeup time or have the lesson credited to your account.

Student accounts

Students who take ongoing lessons will have an account in the Student Portal that is Active. Students who pause their lessons will continue to have access to the notes, videos, and sheet music in their account for six months following their last lesson. Students who have not had a lesson for more than six months will have their account Closed and will lose access to their notes, videos, and sheet music. Students with a Closed account will have to re-activate their membership to regain access to their account.

Video recordings

I may use the Record feature on our video meetings to capture teaching moments in our lesson. Usually I capture this material so I can email a link to the recording for you to review as homework. I may also repurpose the recording into an educational post for social media or to share with other students. In the event I repurpose a recording of our lesson, your identity will not be revealed. The video will not contain your image or name, but may include your voice if you speak on camera. By signing up for lessons, you are indicating you agree to allow video recording of lessons and to receive video recordings of other students.